Carolina Cooler - Food Service Equipment & Supplies, Charleston SC
Carolina Cooler
Commercial Refrigeration & Foodservice Equipment
Charleston, South Carolina
Terms & Conditions
Shipping Policy 

All orders received before 2:00PM usually within 1-2 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sundays, or major holidays except by prior arrangement.  

All Shipping transit times quoted are business days (Monday -Friday), not calendar days.

We have designated, Southeastern Freight, UPS and Fed EX as the shipping carrier for most of our items; however, some items may exceed carriers weight limits. The items that exceed this weight limit will be shipped via available freight company.

All shipments will be delivered curbside ONLY. Inside delivery, uncrating or installation is not included.

Please make arrangements for accepting and unloading at the shipping location provided at time of purchase. Liftgate service is available for an additional rate and must be arranged upon the placement of your order. Please be advised that our site provides as accurate of a shipping estimate as possible. The actual shipping amount could differ slightly; however, if difference is greater than 20% you will be contacted for approval before we process your order.

We cannot guarantee delivery dates and times when an order will arrive. We will provide a Pro or tracking number for all orders processed for shipment, Once order is sent to shipping carrier a tracking number will be provided for updated shipping information during transit and estimated delivery time by carriers used for shipping by Carolina Cooler, LLC dba CharlestonCoolerStore,Com, manufactures,  or other parties only as an estimate delivery date. We encourage you to call for availability or manufactures production times for walk-in coolers & freezers. 

Expedited delivery cost, including but not limited to 2 day and Next Day Deliveries, are an estimate only. We recommend contacting us before selecting these purchasing to insure accurate freight charges. Some orders may be subject to verification of billing or shipping information, and may be delayed because of this.

Free Shipping applies only to products that are individually marked with "Free Shipping" or "Free Freight". These items will be shipped via fed Ex, UPS ground or by common carrier (whichever is applicable) within the continental United States only.

Additional charges will apply if items are to be shipped by any other expedited method or if there are any other special delivery requirements. Delivery accessorials and or delivery surcharges are NOT included in in the free shipping. These include, but are not limited to: residential delivery, limited access delivery, lift gate, and downtown delivery charges. The customer will be responsible for paying for any delivery accessorials and/or delivery surcharges before their order can ship.

Inside delivery, lift gate services, and other special requirements are also not covered by Free Freight. If any additional services are requested at time of delivery this charge will be applied to the credit card on file.

The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provided to Carolina Cooler, LLC relating to the delivery or due to the failed delivery attempts by the shipping company.

The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.

The purchaser agrees to accept all items related to the order during delivery attempts.

The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the purchaser. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold Carolina Cooler, LLC dba CharlestonCoolerStore,Com harmless.

The purchaser agrees to inspect the shipment during delivery for damages, both obvious and hidden. In the event of damaged product the customer is advised to refuse the shipment and signature of receipt; and call Carolina Cooler, LLC dba CharlestonCoolerStore,Com , immediately for assistance in getting a replacement shipment. (Note: If the shipment is not inspected prior to signing and damage is discovered afterward, it is the customer's responsibility to file a claim with the carrier. Carolina Cooler, LLC dba CharlestonCoolerStore,Com  is not responsible for products that are signed for clear of damages, if damages are later discovered.)

Any damages and/or other issues involving shipping of a product, must be reported to Carolina Cooler, LLC dba CharlestonCoolerStore,Com  within 24 hours of receiving a shipment. After these 24 hours Carolina Cooler, LLC dba CharlestonCoolerStore,Com is not legally permitted to contact the freight and/or shipping company on behalf of the customer. (Thank you Government regulations) At this point the customer will be responsible to handle all freight and/or shipping claims. 

Shipments to Canada:

We do not provide shipping outside of the contential United States at this time.

"Quick Ship" Program

Carolina Cooler, LLC dba CharlestonCoolerStore,Com, offers "quick ship" delivery on standard size  prepackaged Walk-In Coolers and Freezers. Our "Quick Ship" programs may range from 10-15 days production before shipping depending on customers requirements and location. We highly suggest anyone needing products shipped or delivered by a specific date contact us regarding special delivery options.

Many products listed as "quick ship" are offered in conjunction with the products manufacturer; any guarantees offered are the decisions of those manufacturers; and will fall under their program terms and conditions. Carolina Cooler, LLC dba CharlestonCoolerStore,Com, does not specifically guarantee any arrival or ship dates for products.

Sales Taxes

Carolina Cooler, LLC, Inc shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within South Carolina And Georgia. Sales taxes in South Carolina and Georgia may vary by local jurisdiction within the states. The buyer will be notified of sales tax rate and if additional taxes be required for their location.

For orders shipped to other states, purchaser shall assume solely responsible for all sales and local taxes.

The purchaser accepts responsibility for checking state and local codes and making sure the items purchased meets those codes before the order is placed with Carolina Cooler, LLC dba CharlestonCoolerStore.Com.

Credit Cards

We accept the following credit cards: Visa, American Express, and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Company Checks, Cashie's Checks & Personal Checks

Online check payments for these methods are not available, but are available via phone at 843-343-3334. For all payments by checks please allow up to 10 business days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $45.00 fee on all returned checks.

Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Carolina Cooler, LLC dba CharlestonCoolerStore.Com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Requests For Cancellation

If the manufacture or supplier allows cancellations and the request is received in a sufficient time frame for the shipment to cancelled or held for processing. The purchaser will receive a refund in full minus credit card processing fees incurred by Carolina Cooler, LLC dba CharlestonCoolerStore.Com.

Some of the equipment Carolina Cooler, LLC dba CharlestonCoolerStore.Com sells is manufactured to order. Many of our manufactures do not allow cancellation of these items. Thus, requests for cancellation of these items may not be honored, or may be subject to cancellation fees which are usually a minimum of 30%. cancellation or restocking fee.

If a request for cancellation is received after the item ships and the supplier will allow a return, the purchaser will receive a refund of what they paid less all the restocking fees, freight or shippinig fees and any other expenses incurred by Carolina Cooler, LLC dba CharlestonCoolerStore.Com. 

Carolina Cooler, LLC dba CharlestonCoolerStore.Com cannot guarantee a cancellation request is processed unless you receive an electronic confirmation.

Return Authorizations

Any concerns or request for returns must be submitted to us by email, fax or telephone within 3 days from the date of purchase or 2 days from the date of receipt, whichever comes first.

Customer agrees the all returns are subject to manfacture return policies, cancellations and return authorizations approvals prior to acceptance of return.

If a return requests is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 25% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.

The purchaser will be responsible for items that are returned to the wrong location. And must insure when obtaining return authorization where the return is being shipped.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging.

Used items will not be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, Carolina Cooler, LLC dba CharlestonCoolerStore.Com, will be unable to process the credit.

If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the Carolina Cooler, LLC dba CharlestonCoolerStore.Com and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

​Custom designed and manufactured equipment has a no returm policy due to custom sizing or custom design application and customer shall approved all equipment drawings, sizes and dimentions prior to ordering or receiving equipment.

The purchaser agrees that they will abide by Carolina Cooler, LLC dba CharlestonCoolerStore.Com's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of Carolina Cooler, LLC dba CharlestonCoolerStore.Com.

If the purchaser thinks there is a misrepresentation regarding the item or dispute in our description, or Terms and Conditions, the buyer must relay to the seller why he or she thinks there is a misrepresentation. The seller will review the facts and make a decision regarding the alleged misrepresentation.

Return Processing

Our purchaser service and accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds can be complicated. Refunds can take up to two billing cycles.

The purchaser agrees to authorize Carolina Cooler, LLC dba CharlestonCoolerStore.Com to charge their credit card to deduct all applicable charges before issuing a refund. If returned and the fees exceed the cost of the order you agree to be responsible for the difference.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, Carolina Cooler, LLC dba CharlestonCoolerStore.Com shall have the right to refuse or cancel any order placed under these conditions. Carolina Cooler, LLC dba CharlestonCoolerStore.Com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Carolina Cooler, LLC dba CharlestonCoolerStore.Com shall immediately issue a credit to your credit card account in the amount of the incorrect price.  If you receive your item and an issue is discovered with any of the above, customer agrees to abide by Carolina Cooler, LLC dba CharlestonCoolerStore.Com resolution to correct the issue.

The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold Carolina Cooler, LLC dba CharlestonCoolerStore.Com responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Limited Equipment Warranty

The purchaser agrees to have the equipment assembled, installed, and adjusted by knowledgeable, licensed, and experienced personnel. Improper installations may void product warranties and may cause malfunction. The purchaser agrees that Carolina Cooler, LLC dba CharlestonCoolerStore.Com will not be held responsible for damages resulting from misuse, improper installation, or uncertified repair of equipment and other items.

All concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and the purchaser agrees that they will not hold Carolina Cooler, LLC dba CharlestonCoolerStore.Com responsible for all matters regarding the item including, but not limited to, any matters regarding the manufacturer's performance per the warranty.


Unless otherwise stated, ALL manufacturer warranties are valid ONLY within the contiguous United States. Any item(s) that leaves the contiguous U.S. will not maintain the warranty on the product. Please contact dba Carolina Cooler, LLC dba CharlestonCoolerStore.Com for further verification.

**PLEASE NOTE: Manufacturer warranty will not be honored on commercial equipment installed in a residence or non-commercial location. Some manufacture may have a void clause in warranty statement if commercial equipment is shipped or installed in a non commercial location. (see Manufacture Limited Warranty Statements).

New refrigeration quipment manufactured for commercial use may contain hydrocarbon refrigerants limited for commmercial use only. These products are regulated for commercial use only by laws, regulations and EPA standards with the United States. 

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on our sites, including the logos, graphics, icons, and images, are the sole property of Carolina Cooler, LLC dba CharlestonCoolerStore.Com, Copyright © 2018, ALL RIGHTS RESERVED.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy Policy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. 
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Carolina Cooler, LLC dba CharlestonCoolerStore.Com web site and on;line store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Other Conditions

Any statement by Carolina Cooler, LLC dba CharlestonCoolerStore.Com as terms and conditions will not supersede any terms and/or conditions contained in our terms and condition statement or you include with any purchase order, regardless of whether Carolina Cooler, LLC dba CharlestonCoolerStore.Com has electroniclly accepts, signs or provides in an email conversation. 

We reserve the right to make changes to this site and these Conditions at any time.